Frequently Asked Questions
Everything you need to know about CrewProof.
Is there a setup fee?
No. There are no setup fees and no hidden charges. You only pay the monthly subscription shown on the pricing page.
Do I have to sign a long-term contract?
Never. CrewProof is strictly month-to-month. You can cancel instantly from your dashboard at any time without talking to anyone.
Does it work on iPhone and Android?
The cleaner app is available today on the Google Play Store for Android. iOS support is on our roadmap — if your team is on iPhone, contact us and we'll let you know timing.
Do you offer phone support?
To keep our subscription costs 50% lower than competitors, we operate as a fully digital company. We provide fast, expert support via email and in-app chat. This allows us to document every issue and resolve it faster than a phone call.
What happens if the cleaner has no signal?
CrewProof needs a connection to clock in and upload photos, so it won't work from a true dead zone (some basements, for example). In practice, cleaners just step to the nearest spot with signal — a doorway or the parking lot — to check in and upload. A full offline mode with automatic sync is on our roadmap.
Can I switch plans later?
Yes, you can upgrade or downgrade your plan at any time directly from the admin portal. Changes are prorated automatically.
Still have questions?
We operate digitally to keep costs low, but our team is fast. We typically respond via email within 2 hours.
Contact Support via Email