Job statuses explained

By the end of this page, you’ll know what each status tag on a job actually means — and which ones you’ll never actually see.

Owner Admin panel

The five statuses

Pending (grey) — generated, not started yet.
In Progress (blue) — a cleaner has clocked in and is on site.
Completed (green) — the cleaner clocked out with at least one proof photo.
Missed (red) — reserved for a job nobody showed up for.
Archived (grey) — reserved for jobs put away after the fact.

The honest part

Missed and Archived aren't applied automatically yet

Today, nothing in CrewProof ever sets a job to Missed or Archived — not a background check, not a button in the panel. In practice, you’ll only ever see Pending, In Progress, and Completed. A job nobody starts simply stays Pending forever, with no separate alert.

Until automatic missed-detection ships, treat a job that’s still Pending well past its start time as your signal to call your cleaner and follow up directly.

Continue to Reviewing photo proof.

The five statuses

The honest part

Next